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We inform our customers that, according to the laws on the sale of digital goods, we do not make refunds once the file has been downloaded or used. This is because digital products can be duplicated or distributed without restriction and therefore cannot be refunded. In addition, we inform our customers that there may be paid apps (ex. goodnotes 6) that can be replaced by other types (Notability, Collanotes, ZoomNotes and much more) totally free of charge.

By purchasing the digital product, the customer accepts these terms and conditions and waives the right to claim a refund.

Know that your satisfaction is our goal. Our products are our humble works of art. We support our products and our customers! We want you to be satisfied with the result, so we will make every reasonable effort to ensure that you are happy with your purchase! If for any reason the result is not what you expected, please contact us to help you solve the problem.

We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at support@mydigitalplanner.io with any questions or concerns and we’ll be happy to help! 🙂